At BAAAG, we’re deeply committed to crafting products that are clean, effective, and created with complete transparency. Every formulation is backed by thorough research and testing, because you deserve only the best.

While we hope you love using our products as much as we love making them, we understand that sometimes things may not go as planned. When that happens, we’re here to make it right.

We’re Happy to Help If:

• You received the wrong product: If something in your order isn’t what you selected, let us know and we’ll correct it swiftly.
  
  
• The product was damaged in transit: If your item arrives broken or tampered with, we’ll replace it free of charge.
  
  
• The product was expired on arrival: Our products are freshly made, but in the rare event you receive an expired one, we’ll resolve it.
  
  

If any of the above apply, please reach out to us within 7 days of receiving your order.
Email us at baaagcandles@gmail.com with your order number, a short description of the issue, and photos of the product and packaging to help us process your request faster.

What Happens Next?

1. We Review Your Request
   Our customer experience team will assess your email and respond within 48 hours.
   
   
2. Reverse Pickup Arranged
   If your return is approved, we’ll schedule a free reverse pickup. You won’t need to step out — our courier partner will collect the product from your doorstep.
   
   
3. Inspection Upon Return
   Once the returned item reaches our facility, we’ll inspect it to confirm the issue you described.
   
   
4. Refund or Replacement Issued
   After successful inspection, we’ll process your refund or send a replacement within 24 hours.
   Refunds will be credited to your original payment method. Processing times may vary slightly depending on your bank/payment provider.
   
   

Important Notes:

• Requests made after 7 days of delivery will not be eligible for a return or refund.
  
  
• We do not offer refunds or replacements for:
  
  
  • Change of mind
    
    
  • Used products
    
    
  • Personal preferences (such as texture, fragrance, or individual skin reactions unless linked to a product defect)
    
    

Shipping Policy

We currently ship across India and are working towards expanding our reach. Here’s what you need to know:

• Order Processing Time:
  All orders are processed within 1–2 business days (excluding Sundays and public holidays). You’ll receive a confirmation email once your order is dispatched.
  
  
• Estimated Delivery Time:
  Most orders are delivered within 8–14 business days depending on your location.
  
  
• Tracking Your Order:
  Once shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real time.
  
  

We’re always here to support you on your journey with BAAAG. If you have any questions, concerns, or simply want to chat about our products, don’t hesitate to reach out at baaagcandles@gmail.com — we’d love to hear from you!